Refund policy

At Cicret Bracelet, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund conditions below.

1. Returns

We accept eligible return requests within 7 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.

The item should be returned with its original packaging and accessories, where applicable.

Proof of purchase or order information must be provided.

The return request must be submitted within 7 days of delivery.

Items that have been used, damaged due to customer handling, altered, or returned without required accessories or packaging may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us at:

Email: support@cicret.shop

Please include your order number, reason for the return, and photographs or other relevant information if the product is damaged or defective.

Do not send an item back before receiving return instructions from our customer support team.

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Your order number

A description of the issue

Clear photographs or videos showing the product and packaging

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.

Products that have been used, damaged after delivery, or returned without the required original components may also be excluded from our return policy.

5. Return Shipping Costs

For returns due to a change of mind, incorrect choice, or reasons unrelated to a product defect or our error, the customer may be responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect due to an error on our part, we may cover reasonable return shipping costs where applicable.

6. International Returns

We serve customers internationally. Return shipping may require international postage and customs documentation.

Customers are responsible for ensuring that returned packages comply with applicable shipping and customs requirements.

Any customs duties, import taxes, or other charges associated with returning an item may be the customer's responsibility unless the return is due to our error or a defective product.

7. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method.

Refunds are generally processed within 7 business days after the return has been approved.

Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.

8. Shipping & Delivery

We aim to deliver orders within 4–7 business days.

Delivery times may vary depending on the destination, carrier, customs processing, weather conditions, and other circumstances beyond our control.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation. In such cases, the customer may need to follow the applicable return procedure.

10. Refund Delays

If you have not received your refund after the stated processing period, please first check with your bank or payment provider.

If you still have not received the refund, contact us at support@cicret.shop and provide your order details.

11. Contact Us

For questions regarding returns or refunds, please contact:

Website: cicret.shop
Email: support@cicret.shop